Virtual Event faq



The Virtual Conference Experience

Please view our virtual event welcome video for an overview of our virtual conference platform. Or review the frequently asked questions below for information about the virtual conference experience. 



Which web browser should I use?

For the best experience attendees are encouraged to access the virtual conference portal through Chrome. 

How do I update my attendee profile?

When you first sign in to the OnAIR Portal, the Event Check In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo/icon at the top right of the screen and select My Settings.

How do I use the timeline?

Sessions and functions that are happening are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function.

How do I join a Zoom webinar session? 

When joining a Zoom webinar session, a window will appear asking you to use your computer audio. If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. 

I'm having camera or mic problems, what should I do?

Please reset or review your browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the portal URL to check on these settings.